Privacy Policy

Last updated: 19 September 2026

1. Introduction

The Encore (we, us) respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what we collect through this website, why, and the choices you have.

2. Information we collect

• Information you give us: your name, email address, phone number, event type, preferred date, guest numbers and any message you include when you submit a booking, availability or contact form, or when you contact us by email, phone or WhatsApp.
• Technical information: basic data such as your IP address, browser type, device and pages visited, collected through cookies and similar technologies for security and analytics.

3. How we use your information

• To respond to your enquiry and check availability.
• To prepare quotes, manage bookings and communicate about your event.
• To keep the website secure, understand how it is used and improve it.
• To meet legal and accounting obligations.

We do not sell your personal information.

4. Legal basis

We process your information because you have asked us to (for example, to respond to an enquiry or manage a booking), because we have a legitimate interest in running and improving our business, or because the law requires it. Where consent is needed, you may withdraw it at any time.

5. Sharing your information

We share information only where necessary, with service providers who help us run the website and communicate with you, such as web hosting, email delivery, analytics and caching providers. These providers may process information on our behalf and are expected to protect it. We may also disclose information where required by law.

6. Cookies and analytics

The website uses cookies and similar technologies for essential functions, performance and analytics. You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of the site work.

7. Storage and security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Some service providers may store data on servers outside South Africa; where this happens we expect them to apply appropriate safeguards. We keep information only for as long as needed for the purposes above or as required by law.

8. Your rights

Under POPIA you may ask us to confirm what personal information we hold about you, to correct or delete it, or to object to its processing. You may also opt out of marketing messages at any time. To exercise these rights, contact us using the details below.

9. Complaints

If you believe we have not handled your information properly, please contact us first so we can put it right. You also have the right to complain to the Information Regulator of South Africa (inforegulator.org.za).

10. Children

This website is intended for adults planning events. We do not knowingly collect personal information from children without the consent of a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

12. Contact us

The Encore, Midrand, Gauteng, South Africa
Email: bookings@encoremidrand.co.za
Phone: 077 432 3599

See also our Terms & Conditions.